Support
Here to help.
Questions about your workspace, credits, or a result? Let’s get you creating again.
Effective October 13, 2026
Contact Encore
Email support@madebyencore.com. Include your account email, a short description, and the project or job ID if available. Never send passwords, API keys, or full payment-card details. Encore is operated by HARBOR LABS LLC.
Payments and subscriptions
Orders, payment methods, and subscription cancellation are available through Manage billing on Link. You can also contact Link payment support. Encore handles product and workspace questions.
Missing credits
Credits are added after payment is confirmed. Reopen Credits to refresh your balance. If your receipt shows a completed payment and credits are missing, send us the receipt reference. Please don’t purchase again to fix a missing balance.
Failed or delayed generation
A confirmed failed generation automatically returns its reserved credits. A queued or running job keeps its reservation until its outcome is known. Contact us if a job appears stuck; include the job ID so we can check it without creating a second paid request.
Refunds and account requests
See our refund policy. For account access, correction, export, or deletion requests, contact support@madebyencore.com. We verify ownership before making account changes. Account deletion and subscription cancellation are separate actions; please tell us if you need both.